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Hotels, motels and private resort locations
must stay on top of technology if they expect to be number one in
the hotel industry. Hotels that have the latest in computer
technology are able to perform more efficiently. The following
information is a listing of hotel technology used in the 21 century.
The modules and key features of Hotel Software Systems are
Multi-Module Systems or MMS, Select Module Systems or SMS and Basic
Reservation Systems or BRS.
 Multi-Module Systems is a software solution is available to three to
five stare rated hotels or resorts. This software delivers a
complete software solution with hotels that have 100 rooms or more.
Select Module Systems is geared towards single property reservation.
Basic Reservation Systems is software that offers a more simplistic
reservation-processing unit for motels and hotels.
Top chain hotels and private resorts use the top of the line
equipment so that they can cater to their patrons needs. They
install their hotel reservation software onto the following computer
hardware: IBM, Sony and Hewlett Packard, which are state of the art
computer hardware.
When new hotel properties are built, amenities and location is on
the priority list. Studies show that IT enabled hotels will flood
the market by 2009. Property owners realize the value of having an
up to date operating system within their hotels. Hotel reservation
software systems, are not only used for reservations, they are used
for employee records as well as hotel security monitoring.
General modules that are part of a hotel software system are hotel
management software, hotel reservation software (billing software),
Internet/GDS module, hotel reception software, POS/hospitality
software, and hotel accounting software. Together they comprise a
Property Management System for hotel property management.
Hotel management software features are night auditing and reporting,
housekeeping maintenance, MTD/QTR/YTD reports, occupancy history,
average rates and income by unit, shift reporting. Hotel reservation
software or billing software features includes group and individual
bookings, check-in/check-out, deposit handling, move/alter/cancel
reservations, e-mail and letter confirmation, rate
changes/special/package/seasonal rate structure, master/guest
folios, room/tape charts, reservation history, room status,
deposit/invoice/booking logs. Internet/GDS module allows for
reservations to be made remotely via the Internet directly to the
hotel’s website and for real-time reservations made from a global
distribution system.
Hotel reception software features include at-glance room
availability, booked/confirmed/arrived/paid status, guest allocated
to rooms, report and invoice generation, maintenance and laundry
reporting, guest history charts, stock history, request (newspaper,
flowers, etc), telephone and address book. POS/hospitality software
tracks charges and inventory for restaurant, lounge/bar, room
service, spa/golf/club food and beverage and automatically applies
charges to guest bill. Hotel accounting software provides
transaction audit details, revenue forecasts, ledger and invoice
adjustments, company statements, direct bill/aging reports, month
end/year end reports, daily sales performance, audit history.
Other features of hotel software modules are charts that highlight
late confirmations, color coded booking status, address books,
notes, occupancy figures, restaurant list with table bookings,
bedroom list for housekeeping, rooming and vacancy list.
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